A running faucet is pictured with a sunsetting over a lake in the background.

Festival Hydro is responsible for billing water usage and reading water meters on behalf of the Municipality of the City of Stratford and the Town of St. Marys.

Have you ever wondered how water rates are introduced, or how water gets to your home? All of the answers can be found on the Stratford and St. Marys Websites.

Inquiries about water billing can be directed to Festival Hydro's customer service team by calling 519-271-4700 or emailing customerservice@festivalhydro.com.


Energy and Water Reporting and Benchmarking (EWRB) Best Practices Guide

The guide was developed based on best benchmarking practices with input from LDCs and is intended to assist with a range of EWRB related topics. It includes items like data request templates, general tips and tricks, and a section on frequently asked questions. View full guide.