If you have received a notice of disconnection due to non-payment of an account, please contact our office at 519-271-4700 or toll free at 1-866-444-9370 from 8:30 am to 4:30 pm, Monday through Friday, and speak to a Customer Service Representative to discuss a suitable payment arrangement.
Our office is located at 187 Erie Street, Stratford. Payments by cheque or money order may be made at this location using the night drop box located on the front of the building just off the main parking lot. We do not accept cash, debit or credit card payments in the office.
Notice for Residential Customers
Effective April 19, 2021 Festival Hydro will no longer be mailing paper notices to advise customers of outstanding account balances. To notify customers that an account is in arrears a prerecorded call will be placed to the phone number that has been provided as the contact on the account. Please review the contact details that you have provided and make any updates as necessary to ensure that we can reach you in order to facilitate payment arrangements or to discuss assistance programs that may be available.
If you receive a call about your account or have any questions please do not hesitate to contact customer service by email or by calling 519-271-4700 and selecting option “2” when prompted.
Making Emergency Payments
For information on the various methods you can choose from to submit a payment see our Payment Options page.
Please notify us when you make an emergency payment:
- By Email at email@example.com; or,
- By calling 519-271-4700 (toll free at 1-866-444-9370) from 8:30 am to 4:30 pm, Monday through Friday; or,
- Online via our
Low Income Energy Assistance Program (LEAP)
LEAP funds are distributed by the City of Stratford's Social Services Department.
Ontario Electricity Support Program
If you are a customer of an electricity utility and in a lower-income home, you may qualify for a reduction on your electricity bill.
Energy Conservation Information
Another great way to save on energy costs is by reducing your usage. Visit our Energy Conservation page to find out more about ways to save.