Underground Locate Requests

Ontario One Call. Available 24 hours a day, 7 days a week. Call or click before you dig.
Are you planning to dig?

Are you putting in fence posts, planting a tree, excavating for a pool, deck or a new addition?

If you plan to do any work that requires digging, have a free locate done by Ontario One Call.

Although you can't see them, there are just as many, if not more, electrical cables and gas lines running below ground level, as there are above.

Hitting a cable with a power shovel, excavator or auger can result in serious damage, liability, severe injury, or even death. As the contractor doing the digging, you are responsible for getting a cable and/or gas locate for your job. Make sure workers on the site are trained properly and are aware of these potential hazards. ​​​​​

Previously, requests for electric locates were made directly to Festival Hydro, separate from other requests for water and sewer locates, gas pipeline locates, and telephone line locates who are already part of Ontario One Call. As of Jan. 3, 2012, you must call Ontario One Call, who will forward your request to Festival Hydro, as well as to its other member utilities.

How long will it take to get locates?

Call the Ontario One Call Utility notification service at least one week before you dig toll-free at 1-800-400-2255 or by fax at 1-800-400-8876, or head to Ontario One Call's website.

How much does it cost to request a locate?

Locates requested via Ontario Once call are free!

If you have questions, concerns, or need more information, please call Festival Hydro’s Engineering Department at (519) 271-4700, Monday to Friday, during business hours - 8:30 a.m. to 4:00 p.m.

Top 4 reasons to call or click before you dig. 1 Protect your property and loved ones. 2 Prevent injuries. 3 Avoid damages. 4 It's the law.

For any project big or small that requires you to dig, you must contact Ontario One Call at least 5 days before.