Unfortunately, we are not able to proceed with your registration if you do not have the power to enter your company into a legally binding agreement with Festival Hydro.
Support for lower-income electricity consumers will increase by 50 per cent and more consumers will be eligible for assistance under changes to the Ontario Electricity Support Program (OESP), which take effect May 1, 2017. Please visit for more information.
Tough new rules to better protect households and small businesses in their dealings with energy retailers came into effect on January 1, 2017. Please visit for more information.
Festival Hydro has applied for changes to its electricity distribution rates effective January 1, 2017. The Ontario Energy Board's notice to customers can be found here.
From November 28th to December 7th, Innovative Research will be conducting phone-call interviews with Festival Hydro customers regarding their satisfaction. Details can be found here.
Some of our customers have experienced a delay in receiving their statements for the due date of February 9th , 2016. These bills are being created today, January 29th, and will be in the mail today. We apologize for any inconvenience this may cause you. If you have any questions...
Effective January 1, 2016, the Ontario government is removing the Debt Retirement Charge (DRC) from all residential customers’ bills. The DRC is to remain on all other electricity users’ bills until the residual stranded debt is retired — this has been estimated to occur by the...