COVID-19 Energy Assistance Program (CEAP)
On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for the COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.
CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. The program is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs), in accordance with rules laid out by the OEB.
Utilities and USMPs are expected to begin accepting applications for CEAP on July 13, 2020.
To apply for CEAP please head to the "Forms" page where you can choose to submit via our online form or through mail/e-mail using the printable PDF version. If you choose to submit by mail/e-mail please note the submission instructions provided on the page below the PDF form.