COVID-19 Energy Assistance Program (CEAP)

On June 1, 2020, the Government of Ontario confirmed that it is making $9 million available for the COVID-19 Energy Assistance Program (CEAP), to support residential customers struggling to pay their energy bills as a result of the COVID-19 emergency.

CEAP provides a one time, on-bill credit to eligible residential electricity and natural gas customers to help them catch up on their energy bills and resume regular payments. The program is being delivered by electricity distributors, gas distributors and unit sub-meter providers (USMPs), in accordance with rules laid out by the OEB.

Utilities and USMPs are expected to begin accepting applications for CEAP on July 13, 2020.
To apply for CEAP please use the link below to submit an application via our online form or by using the printable PDF. If you choose to submit by mail/e-mail please note the submission instructions provided on the page below the PDF form.

Update: March 2021

Funding is currently under review and once established, applications will be reviewed in order that they were received.

Festival Hydro will reach out regarding each application once additional funding is confirmed.

Online Application:

Click here to Download the PDF Version

 

Online Application:

Click Here to Download the PDF Version

 

CEAP Residential

Eligibility criteria has been updated as of January 14, 2021to increase the number of customers eligible for support under this program.

Residential electricity customers are now eligible for CEAP if they meet the following criteria:

  • The customer has an account with an electricity distributor. Only the customer who is the account holder can submit an application for CEAP.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020.

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Applications are processed on a first come, first serve basis and funding is limited.

 

CEAP Small Business

Eligibility criteria has been updated as of January 14, 2021to increase the number of customers eligible for support under this program.

Small business and registered charity electricity or natural gas customers are now eligible for CEAP-SB if they meet all of the following criteria:

  • The customer has an active account with an electricity distributor, a USMP or a natural gas distributor. 
  • The customer’s account falls within the following class:
    • For customers of an electricity distributor, the General Service less than 50 kW rate class
    • For customers of a USMP, the relevant commercial class that uses less than 150,000 kWh of electricity annually
    • For customers of a natural gas distributor, is a non-residential customer that uses less than 50,000 cubic meters of gas annually
    • Customers can find information about their class on their bill, or they can contact their utility or USMP.  
  • The customer has a registered business number or charitable registration number for the small business or registered charity operating out of the premises.
  • The customer has overdue amounts owing from one or more electricity or gas bills since March 17, 2020. 

Customers who previously applied but were denied will have their original applications reviewed by utilities and will be contacted directly if they meet the new eligibility criteria.

Applications are processed on a first come, first serve basis and funding is limited.